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Customer Relationship Management & Call Centers Conference:
Belgrade, Hotel Inter-Continental, April 26th 2006.

 


Evaluation of the conference and the speakers

At the end of the conference, the attendants filled in evaluation forms where they gave marks from 1 to 5 to evaluate the topics, speakers, the organization of the conference, etc. Check the results in the tables below and see it for yourselves that ITeam always organizes events that hit the goal!

Evaluation of the organization
CRM &Call Centers conference achieved its goal from the professional point of view 4.21
CRM&Call Centers conference was time well spent 4.59
Organization was good as expected 4.61
CRM &Call Centers conference was held in adequate place 4.78
Average mark    4.20

Three best ranked speakers
Speaker Average mark for the speaker Average mark for the presentation
Rick Macy - Why Measurement is so Important for Effective CRM? 4.62 4.56
Kristian Gotsch, Microsoft - Successful CRM with Microsoft Dynamics CRM 4.51 4.19
Jožek Gruškovnjak, Cisco Systems - Delivering Business Results by Improving Customer Relations 4.32 4.39
 

See how it was...

Take a look at the atmosphere from this Conference!


Ana Marković, PR Manager, ITeam and professor Miodrag Ivković, Chairman of the Conference

 

Professor Miodrag Ivković at the opening

 


Atmosphere at the break, sponsors’ booths (Algotech, Trizma, Saga, Pexim, Telekom Srbija)

 


Rick Macy (New York) animated the attendents by the dynamics of his presentation

 


Kristian Gotsch (Microsoft) presented MS CRM solution

 


Jožek Gruškovnjak, IBSG (Internet Business Solutions Group), gave excellent presentation to the domestic professionals

 


Joe Cristina, PRISM Consulting, Malta; Elena Ponomareva, CRM Association, Moscow; Evangelos Xevelonakis,
SWISS VALUENET, Zurich; Miodrag Ivković, Sales and Marketing Director, Telekom Srbija; Ana Marković, PR Manager, ITeam;
Rick Macy, ACADEMIA, New York; Marika Stojanovski Ivković, General Manager, ITeam

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