ITeam marketing agency

Customer Relationship Management 2010 Conference:
Belgrade, Zira Hotel, May 12th 2010.

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Lecturer	Presentation
Key note: Federico Cesconi, Cablecom, Zurich - CRM/Customer Experience and Social Relationship Management (including Facebook and Twitter)	(4M)
Algotech: CRM software and contact center	(1.4M)
Extreme / EUnet: E2 – the first Microsoft Dynamics CRM hosting in Serbia	(1.0M)
Prof dr Milan Kukrika: CRM solution quality as service level ingredient	(1.4M)
SAGA: Unified sales channels and CRM in financial sector	(2.5M)
PS Tech: SugarCRM - opensource commercial CRM solution	(400K)
prof dr Miodrag Ivković: Organizational readiness for CRM	(900K)
MSc Marija Boban: Data privacy in CRM	(2.4M)

CRM 2010 - Event atmosphere...

Feel the only traditional CRM Event in Serbia!

We are ready to begin

Key Note - Federico Cesconi

Mr. Milan Kukrika with his great presentation and cheerful slides occupied everybody's attention

PS Tech Company Corner

Tea Crkvenac from company "Sedam IT" had some great best practices, and showed true value of CRM

Marija Boban from University of Split talks about data privacy in CRM world -
- a small dose of controversy for the most persistent participants at the end